enChoice’s unique “black box” diagnostic and fault isolation solution enables our support staff to identify and resolve your IBM ECM system issues exceptionally fast and with minimal downtime. Much like a black box flight recorder in an aircraft, our black box captures a complete record of the inner workings of your system in one synchronized timeline that includes user experience, performance, configuration, and code level information.
How it Works
The Black Box has minimal impact on system performance and requires no modifications to the ECM system. When an issue occurs, it encapsulates the synchronized problem history in a small documentary log that can be communicated to the entire problem resolution team. With this log, those involved in problem triage and resolution can replay rather than recreate any reported problems, eliminating up to 80% of the cycle time typically consumed by root cause analysis.
Contact us today to learn more about how our black box, combined with our Total System Support Program, can save you money and maximize IBM ECM system uptime!